Professional Summary

Usability Consultant with 5+ years of hands-on experience executing expert reviews, heuristic evaluations and moderated usability testing for Fortune 500 companies, federal agencies and national brands. Led 200+ research projects across 40+ organizations including the CIA, IRS, AT&T, Barclays and the Smithsonian, delivering PIR-framed findings that product and design teams can act on immediately.

Especially strong at translating complex behavioral signals into prioritized, implementation-ready recommendations regardless of client size, sector or complexity.

Experience

Usability Consultant

Brian J. Kinsley Consulting

April 2025 – Present

Execute expert reviews, heuristic evaluations and moderated usability testing across industries and business types — applying the same research rigor and enterprise-standard deliverables regardless of client size, sector or complexity.

Deliver PIR-framed findings (Problem → Implication → Recommendation) with annotated issue roadmaps and implementation-ready recommendations across information architecture, labeling, navigation and task flow analysis.

UX Researcher (Client-Facing)

Verint-ForeSee

January 2021 – March 2025

Delivered 200+ qualitative research engagements across 40+ organizations, including Fortune 500 enterprises (CVS Health, AT&T, Abbott Laboratories, Micron Technology) and U.S. federal agencies (NIH, SEC, DOJ, IRS). Trusted to run high-visibility, public-facing system evaluations independently.

• Scoped and executed heuristic evaluations, moderated usability studies, session replay analyses and stakeholder interviews across B2B, B2C, retail and government environments.

• Identified critical navigation, labeling and workflow breakdowns that directly informed redesign priorities and content strategy.

• Synthesized findings into executive-ready presentations that accelerated decision-making and reduced stakeholder ambiguity.

• Represented research to product, design and leadership teams, ensuring insights were practical, prioritized and implementable.

• Contributed to internal reporting standards and supported analyst development through process refinement and mentorship.

Webinar Administrator

BDB Marketing Design

March 2020 – January 2021

Managed digital operations for recurring enterprise webinar programs across multiple clients, building and maintaining audience-facing content using HTML/CSS and CMS platforms. Supported end-to-end live event production, content publishing and post-event workflows for domestic and international audiences.

UX Intern

TechStak

June 2019 – August 2019

Designed 21 chatbot workflows and 2 automated email sequences aligned to specific customer journeys. Content and SEO contributions yielded a 47% increase in impressions and 21% reduction in bounce rate within 8 weeks.

UX Intern

Shopwindow

June 2019 – August 2019

Conducted user and client interviews to inform QR-driven digital experiences for a retail startup. Applied early PIR insight framework to translate behavioral findings into actionable recommendations.

Core Competencies

Expert Reviews · Heuristic Analysis · Moderated Usability Testing · Session Replay Analysis · Information Architecture · User Behavior Analysis · Stakeholder Readouts · PIR Framework · UserZoom · Lookback

Education

University of Michigan-Flint

Bachelor of Business Administration

Marketing, Consumer Behavior

Tools

UserZoom · Lookback · Behavioral Analytics · Session Replay Software · Figma · Qualtrics · UserInterviews · Asana · Jira · Confluence · Microsoft Office Suite

Washtenaw Community College

Web Design & Development Certificate

Coursework: User Experience I & II, Introduction to Interface Design, Intermediate Interface Design

Resume

(Download full PDF resume here)