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Resume

Work
Experience

2021 - 2025

UX Researcher, Usability Consultant | Verint

I planned and executed user research and usability analyses for digital platforms across sectors like government, healthcare, and retail. I led scope calls, defined research objectives, and collaborated with internal and client teams to align on goals. My work included moderating user test sessions, analyzing behavior through session replays, and synthesizing insights into focused slide decks. I regularly presented findings to stakeholders at all levels, translating research into practical recommendations that enhanced user experience and met business needs.

2020 - 2021

Webinar Administrator | BDB Marketing Design

Hired for my front-end and graphic design skills, I supported large-scale environmental webinars by producing promotional materials, preparing digital assets, and maintaining content on client websites. I ran the technical side of live broadcasts, including launching sessions, moderating attendee chat, and resolving access and technical issues in real time. After each webinar, I distributed completion certificates and updated sites with final recordings. I also revised the internal training manual and trained my replacement. This role strengthened my ability to manage digital systems, support live user experiences, and ensure clarity across web-facing workflows.

2019 - 2019

UX Intern | TechStak 

I applied system logic and flow design to develop chatbot workflows and automate communication processes. This experience sharpened my ability to recognize patterns, anticipate user behavior, and structure digital interactions with clarity and efficiency.

2019 - 2019

UX Intern | ShopWindow

I led a self-directed research project on QR code implementation in digital marketing, conducting user interviews, exploring real-world applications, and producing a recorded webinar that translated findings into strategic messaging for retailers and brand marketers.

Education

University of Michigan – Flint | Bachelor of Business Administration, Marketing & Consumer Behavior

  • Completed coursework in Marketing Research, Consumer Behavior, and Marketing Strategy, focusing on understanding consumer decision-making processes and market analysis. ​

  • Engaged in projects that applied psychological, economic, and sociological concepts to real-world marketing challenges, enhancing strategic thinking and analytical skills.

Washtenaw Community College | Web Design & Development Program

  • Completed courses in Web Development, Interface Design, and User Experience, focusing on creating standards-compliant, accessible, and user-friendly web interfaces. ​

  • Gained practical experience in web coding, programming, and design, providing a strong foundation in digital content creation and user-centered design principles.

Skills
& Expertise

Research & Evaluation

  • Heuristic analysis

  • User testing (moderated & unmoderated)

  • Prototype analysis

  • Informational architecture analysis

  • Session replay review

  • Survey design and analysis

 

Strategy & Implementation Support

  • Research reports that identify best practices

  • Guideline development for feature implementation

  • UX recommendations aligned with business goals

  • Content structure and user flow mapping

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Tools & Platforms

  • MS Office: PowerPoint, Excel, Word, Outlook, Teams

  • Salesforce (CRM, reporting, case management)

  • UserInterviews, UserZOOMGo, Survey Monkey

  • Wix, WordPress, Carrd

  • Asana

 

Communication & Collaboration

  • Scope planning and stakeholder alignment

  • Presentation delivery for cross-functional teams

  • Internal process improvement and knowledge sharing

  • Documentation and training material creation

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