Professional Summary

Usability Consultant with 5+ years of hands-on experience executing expert reviews, heuristic evaluations and moderated usability testing for Fortune 500 companies, federal agencies and national brands. Led 200+ research projects across 40+ organizations including the CIA, IRS, AT&T, Barclays and the Smithsonian, delivering PIR-framed findings that product and design teams can act on immediately.

Especially strong at translating complex behavioral signals into prioritized, implementation-ready recommendations regardless of client size, sector or complexity.

Experience

Usability Consultant

Brian J. Kinsley Consulting

April 2025 – Present

Execute expert reviews, heuristic evaluations and moderated usability testing across industries and business types — applying the same research rigor and enterprise-standard deliverables regardless of client size, sector or complexity.

Deliver PIR-framed findings (Problem → Implication → Recommendation) with annotated issue roadmaps and implementation-ready recommendations across information architecture, labeling, navigation and task flow analysis.

Usability Analyst

Verint-ForeSee

January 2021 – March 2025

Conducted 200+ usability research projects across 40+ client organizations over 4+ years, including 6 Fortune 500 companies, government agencies and brands across B2B, B2C, retail and eCommerce, delivering findings that directly informed design changes, content updates and product decisions across high-stakes, public-facing systems.

Planned and executed heuristic evaluations, session replay reviews, remote moderated usability tests and targeted interviews to identify pain points in navigation, labeling, task flows and content clarity. Built research plans from scratch and adapted methods to technical, political or access constraints without sacrificing rigor.

Translated behavioral observations into executive-ready readouts that gave product, design and leadership teams a clear, prioritized path forward, not just a list of problems.

Worked closely with designers, developers, data analysts and client stakeholders to ensure insights were practical and implementable. Supported team growth by refining reporting standards, sharing process improvements and mentoring fellow analysts.

Webinar Administrator

BDB Marketing Design

March 2020 – January 2021

Managed digital operations for recurring enterprise webinar programs across multiple clients, building and maintaining audience-facing content using HTML/CSS and CMS platforms. Supported end-to-end live event production, content publishing and post-event workflows for domestic and international audiences.

UX Intern

TechStak

June 2019 – August 2019

Designed 21 chatbot workflows and 2 automated email sequences aligned to specific customer journeys. Content and SEO contributions yielded a 47% increase in impressions and 21% reduction in bounce rate within 8 weeks.

UX Intern

Shopwindow

June 2019 – August 2019

Conducted user and client interviews to inform QR-driven digital experiences for a retail startup. Applied early PIR insight framework to translate behavioral findings into actionable recommendations.

Core Competencies

Expert Reviews · Heuristic Analysis · Moderated Usability Testing · Session Replay Analysis · Information Architecture · User Behavior Analysis · Stakeholder Readouts · PIR Framework · UserZoom · Lookback

Education

University of Michigan-Flint

Bachelor of Business Administration

Marketing, Consumer Behavior

Tools

UserZoom · Lookback · Behavioral Analytics · Session Replay Software · Figma · Qualtrics · UserInterviews · Asana · Jira · Confluence · Microsoft Office Suite

Washtenaw Community College

Web Design & Development Certificate

Coursework: User Experience I & II, Introduction to Interface Design, Intermediate Interface Design

Resume

(Download full PDF resume here)